Below FAQ are some common concerns of our clients before purchasing. If you have other questions, please just send it to

A : CASEiLIKE account makes shopping with us much easier. Allows you to:
• Contact Customer Service with questions, order update, and general assistance.
• Store your shipping and payment information to ease checking out process.
• Ask questions and/or write reviews about a product.
• Add an item to “ Wish List ” so that you can purchase in the future.
A : WISHLIST allows you to easily save products that you like, so that you can easily find them when you come back to shop in the future. Click the “ Heart Shape " button on a product page to “ Save” an item and then click on the “ WISHLIST ” at the top of the page to view your Favorited items.
A : You would add this Shipping Time estimate for your chosen shipping method to get the total time until your order arrives. Since we confirmed your payment, we will process ship out the goods in 1-2 business days. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen.

Total Delivery Time = Processing Time + Shipping Time

Shipping Methods & Transit Time
• Regular Air Mail ---- 10-20 days
• Registered Air Mail ---- 10-20 days
• FEDEX EXPRESS (Worldwide Express Mail Service) ---- 3-5 days

Processing time : 1-2 business days
A : If you use HONG KONG POST Registered Air Mail or FEDEX , you can track the parcel on line.
• HONG KONG POST Registered Air Mail :
• FEDEX Express :
A : Products shipped from HONG KONG In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website.
A : We ship orders to most the countries, but we do not ship to the following territories:

Canary Islands (Spain), French Guiana, Guadeloupe, Martinique and Réunion, New Caledonia: Mayotte, Saint-Pierre and Miquelon, French Polynesia and Wallis, Saint Barthélemy and Saint Martin (France). British overseas territories: Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands. Greenland (Denmark), Antilles and Aruba (The Netherlands), The Channel Islands.

In additional, our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses.
A : Find the item you want to buy and click "Add to Cart", you will see the estimate shipping costs below the shopping cart. Choose your country and update all. The cost will be listed.
A :It may be delayed. Please be patient.If you cannot receive the parcels after 21 days while the payment is cleared, please feel free to contact us for the tracking information.
However, we suggest you to try following steps:
1. Go to the nearest local post office
2. Ask the staff if there is any parcel from Hong Kong
3. If no parcel can be found, please contact us again.
A : If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and the order ID number.
To report a lost or damaged item, please contact our Customer Service:
A : If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service:
A : CASEiLIKE hopes you will be satisfied with every purchase you make, but in some cases customer may want to return an item. You must keep the returned products in original condition with original packaging and send an email to our customer service mark Title as “ Return- Order # “, reason in content, attached a photo if case is damaged. We will provide you our return address, along with additional important instructions. After received your package, your return will be processed in 3 to 5 business days and then your refund will be issued.